Project Delivery
How Your Project Gets Delivered
Every Roof Shepherd job starts with a documented inspection. If you choose to move forward, your contract is with The Roof Shepherd LLC, and we manage every part of delivering the work. You deal with one company from the first visit to the final walkthrough.
Updated November 1, 2026
Read This First
The short version
- Your contract is with The Roof Shepherd LLC, which manages the whole job. Our crew does the hands on installation.
- Before work starts you get a written contract, an itemized estimate, and a written list of everyone supplying or working on your job. We update it if anything changes.
- The Roof Shepherd LLC issues a written workmanship warranty: 5 years on roofs steeper than 2:12 and 2 years on sections at 2:12 or flatter.
- The shingle maker warrants its materials on its own terms. The Roof Shepherd registers that warranty for you.
- If something goes wrong with the installation, you call The Roof Shepherd.
Questions about how a job is delivered? Call or text 512-575-5052 or use Get Help.
Short version: 2 min. Full page: 5 min. Want the detail? Each section below opens with a tap, or switch to Full at the top to open them all.
One Company, Start to Finish
What The Roof Shepherd manages on every job
We manage the contract, permits where required, materials, schedule, crews, and cleanup.
One company answers for the whole job
The Roof Shepherd manages every part of how your project gets delivered: your contract, permits, materials, scheduling, the crew, quality checks, cleanup, the final walkthrough, and your written workmanship warranty. One company answers for the whole job.
Before work starts
- Your written contract and itemized estimate
- Permits where your city requires them
- Materials, ordered and checked for your job
- Scheduling, and a clear start date
- The crew: who works on your roof, and the standard they work to
During and after the work
- Photos of the work as it goes
- Cleanup and a magnet sweep
- The final walkthrough with you
- Your written workmanship warranty: 5 years on roofs steeper than 2:12, 2 years on sections 2:12 or flatter
- Manufacturer warranty registration
Execution
Who does the hands-on work
Our crew works to our written standard, and you get a written list of everyone on your job first.
Our crew, one standard
Our crew works to our written installation standard on your job. Before work starts you get a written list of everyone supplying or working on your job, updated if anything changes. When the job is finished and paid, you receive a bills-paid affidavit showing the crews and suppliers were paid.
What every crew must meet before it works on your roof
- A signed agreement that carries our installation standard and our workmanship warranty terms
- Proof of liability coverage and workers’ compensation or occupational accident coverage, with The Roof Shepherd LLC named on the certificate, before the crew starts
- Any city registration your job’s location requires
What you get in writing before work starts
- A written contract and itemized estimate covering scope, materials, quantities, timeline, payment schedule, and cleanup
- A written list of everyone supplying or working on your job, updated if anything changes
- No same-day signature required, and no price that depends on an immediate decision
- You sign your own contract. We never sign anything on your behalf
Documentation First
How we are paid, and why the record comes first
You pay The Roof Shepherd under a written contract for work you choose, and the inspection record is yours either way.
How we are paid
You pay The Roof Shepherd under your written contract for the work you choose. The inspection record is yours either way.
The protection is in the sequence and the ownership. Your condition record is created first, with dated photos you can check yourself, and it belongs to you before anyone talks price. What is on your roof is what gets documented, and the record does not change based on which path you choose, or whether you choose one at all.
What Warranties Apply
Your two warranties
You get a written workmanship warranty from The Roof Shepherd LLC and a separate one from the maker.
Workmanship Warranty
The Roof Shepherd LLC issues your workmanship warranty in writing and stands behind it, whoever was on the crew: 5 years on roof sections steeper than 2:12, and 2 years on sections at 2:12 or flatter. It covers the installation. If something goes wrong with the installation, you call us.
Manufacturer Warranty
The shingle manufacturer warrants its materials separately, under its own terms. We state both warranties in your contract, each with its own terms, and we register the manufacturer warranty for you. Enhanced manufacturer warranties require the installing company to hold that manufacturer’s current certification, so ask which tier your job qualifies for before you sign.
What can change over time
Manufacturer warranty programs and certification status can change, and a certification held last year is not evidence of one held today. Before relying on a warranty tier that depends on a certification, confirm current status with us and directly with the manufacturer.
Trusted Partners
Partners who stand with us
Organizations The Roof Shepherd stands with, and what their members get. We list an organization only with its permission.
Blue Line Bass Club
5% off any retail roof replacement and full exterior or interior painting job, up to $1,000 per job.
A Texas bass fishing club for first responders, founded in 2014 by Robert “Bobby” Townes. The offer covers members and their relatives, and we donate to the club when a job comes through it.
First Responders of America
5% off any retail roof replacement and full exterior or interior painting job, up to $1,000 per job.
A Texas business that unites law enforcement, fire, communications, trauma and armed forces with the communities they serve. It is a sister business under the same owner as The Roof Shepherd. The discount is for active and retired police, fire, EMS, 911 dispatch and military.
Our first responder commitment Visit First Responders of America
Common Questions
Common questions about how work gets delivered
Is The Roof Shepherd a roofing contractor?
Yes. We contract for roofing and exterior work, manage it from start to finish, and warrant it in writing. What makes us different is the order: your roof is documented and explained before anyone talks price.
Who do I call if something goes wrong?
Call The Roof Shepherd at 512-575-5052. Your contract and your workmanship warranty are with us, and we handle it with the crew.
Will I know who is working on my roof?
Yes. You receive a written list of everyone supplying or working on your job before work starts, and an updated list if anything changes.
What warranties do I get?
Two. The Roof Shepherd’s written workmanship warranty covers the installation. The shingle manufacturer’s warranty covers the materials. Enhanced manufacturer warranties require the installing company to hold that manufacturer’s current certification, so ask which tier your job qualifies for before you sign.
Does The Roof Shepherd offer a guarantee on inspections or documentation?
The Roof Shepherd provides a written field record of visible roof and property conditions at the time of the visit. The record is a documented observation, not a warranty, not a coverage determination, and not a prediction of future performance. Documentation exists to give the homeowner a written record they control, not to guarantee any outcome.
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