AI Assistant
About the AI Assistant
What the assistant on this site is, what it is not, and the limits you should know before you rely on anything it says.
Effective September 6, 2026
Updated September 6, 2026
Disclosure
You are talking to software
This is an AI assistant, not a person
- The chat window on this site is an automated assistant built on a large language model. It is not David, not a roofer, and not a member of staff. If you would rather speak to a person, call or text 512-575-5052 at any point.
- It answers from published materialThe assistant draws its answers from written guidance published on this site together with a reviewed set of roofing doctrine. When it does not have approved information on a topic, it is built to say so and point you to a person rather than fill the gap with a guess.
- It can still be wrongLanguage models can produce confident answers that are incorrect or incomplete. Treat anything it tells you as general education to be confirmed, not as a finding about your specific property.
Limits
What it cannot do
It is not an inspection
- Nothing the assistant says is a roof inspection, a condition assessment, or an engineering opinion. Roof conditions cannot be established from a conversation, and many cannot be established without lifting material. A description or a photo is not a diagnosis.
- It is not an estimate or a quoteThe assistant may explain what drives roofing cost and give general planning ranges. It cannot price your roof. A real price requires measurements, access conditions, layers, decking, ventilation, material selection, and a written scope.
- It cannot tell you what your insurance coversCoverage decisions belong to your insurer and depend on your policy language and the documented facts. The assistant will not interpret your policy, predict an outcome, promise approval, or characterize an adjuster's determination. For policy interpretation or a dispute, speak with your insurer, a licensed public adjuster, or an attorney.
- It will not discuss deductible arrangementsThe Roof Shepherd will not participate in deductible-waiver arrangements, and the assistant will not help structure one. This applies regardless of how the question is framed.
- It is not legal, financial, or engineering adviceFor matters that require a licensed professional, the assistant is built to name the right professional rather than answer in their place.
- It will never tell you to get on your roofThe assistant is instructed never to advise roof access. Everything useful can be documented from the ground or from inside the building. Please do not climb up to check.
Emergencies
When not to use it
Do not use the assistant for an emergency. If water is coming in, if there is structural damage, or if anyone is at risk, call 512-575-5052 or call 911 as the situation warrants. The assistant is a research tool, not a dispatcher, and it cannot send anyone to your property.
Do not use the assistant to report an emergency. For fire, structural movement, a collapsing ceiling, electrical arcing, or water reaching energized equipment, contact emergency services or your utility first. For an active roof leak, call or text 512-575-5052 rather than waiting on a chat reply.
Your Information
What is stored
Conversations are retained so the assistant can answer follow-up questions in the same session and so we can improve the answers it gives. Do not enter payment details, government identification, or medical information. If you want a conversation removed, ask us and we will remove it.
Before any conversation is recorded, an automatic process removes email addresses, phone numbers, street addresses, unit numbers, policy, claim and account numbers, and card-style number sequences. That removal is pattern-based and thorough, but it cannot reliably catch a personal name typed into open text. Please do not type names, account numbers, policy documents, or financial details into the assistant.
Conversation text is kept for up to 90 days and then deleted. A photo you attach is reduced in size and re-encoded on the way in, which removes camera and location details, and is kept in a private folder for the same 90 days. The assistant describes what is visible in a photo and what to photograph next; it does not decide what caused it, whether insurance would cover it, or whether the roof needs work. Because conversations are not linked to your name or account, and the session reference is a one-way hash, we have no way to find a specific person's past conversations in order to delete them on request. The full detail, including retention periods and how your message is processed by our AI provider, is set out in the Privacy Policy.
Scope
Written for Texas
The assistant answers from our own published material, which is written for Texas roofing conditions, Texas insurance practice, and Texas law. Guidance that is correct here may be wrong somewhere else. It does not give legal advice, interpret your policy, or act as a public adjuster.
This assistant is built for property owners in Texas. Its guidance reflects Texas conditions, Texas building practice, and Texas insurance norms, and may be inaccurate or inapplicable elsewhere. Service availability in any particular city is confirmed in writing, never by the assistant. Use of this site is governed by the Terms of Use.
Contact
Questions about the assistant
If an answer looks wrong, tell us. The assistant draws on our documentation, so an incorrect answer usually means our documentation needs fixing, and we would rather know. Reach us at info@theroofshepherd.com or 512-575-5052.
To reach a person instead, call or text 512-575-5052 or email info@theroofshepherd.com. Related documents: Privacy Policy, Website Disclaimer, and the Insurance & Claim Disclaimer.